Website Refund & Exchange Policy

City Distributions LLC is committed to delivering exceptional customer service and resolving issues promptly and effectively. We operate with full compliance to federal and state regulations governing hemp-derived products, ensuring a safe and lawful experience for all customers and communities we serve.

While our goal is always your satisfaction, most sales are final to maintain the integrity, safety, and quality of our products. This policy also supports our strict compliance and handling standards; once a product leaves our care, it cannot be reintroduced into our supply chain for health and regulatory reasons.

Exchanges & Returns

We only offer exchanges or returns for broken, damaged, or malfunctioning items that meet the following conditions:

Refunds

Refunds are only issued in the following cases:

• You were accidentally charged twice for the same transaction; or

• You purchased an event ticket for an event that has not yet occurred with minimum 48 hour notice and can no longer attend. 

• If City cancels or reschedules an event, you may choose a refund or transfer your ticket to the new date.

Refunds are not available for:

• Flower, pre-rolls, or edibles under any circumstances.

• Club memberships after activation (requests will be reviewed by our executive team within 7 days for prorated consideration only).

• Expired event tickets or memberships.

Refunds typically process within 3 to 5 business days, but may take up to 30 business days depending on the payment processor and bank timelines. Typically refunds have to be handled in-person with the customer due to payment processor requirements and limitations. 

Return Process

To request a return or exchange:

1. Contact us at general@citydist.com or call during business hours at (888) 315-5767.

2. Our team will review your request according to our internal SOPs and may request additional information or proof of purchase.

3. If your request is approved, you’ll receive a return shipping label and instructions.

4. Items sent without prior authorization will not be accepted.

Once we receive and inspect your return, we’ll notify you of approval or denial. Approved refunds are credited to your original payment method.

Commitment to Resolution

We take pride in resolving issues fairly and promptly and operating compliant with local, state, and federal regulations. If your concern cannot be resolved in-store, it will be escalated to our leadership team for review within 7 business days.

For questions about your order, contact general@citydist.com or visit your nearest City Distributions location.